Support

Mobile App Support

Welcome to our support centre. If you’re experiencing issues with our app or have any questions, we’re here to help.

Frequently Asked Questions

The app won’t open

  • Make sure you’re using the latest version of the app.
  • Restart your device and try again.
  • Check that your device is running a supported version of iOS or Android.
  • If the issue persists, uninstall and reinstall the app (please note this may remove locally stored data if it isn’t synced).
  • If you continue to experience problems, contact our support team via the contact form page.

The app is running slowly or crashing

  • Close any other apps running in the background.
  • Ensure your device has enough available storage.
  • Update the app to the latest version.
  • Restart your device.

The app isn’t syncing or loading data

  • Verify your internet connection (Wi-Fi or mobile data).
  • Pull down to refresh if available.
  • Sign out and back into your account.
  • If our services are undergoing maintenance, syncing may be temporarily unavailable.

Supported Devices

Our app supports:

  • iPhone and iPad running supported versions of iOS.
  • Android phones and tablets running supported versions of Android.

For the best experience, we recommend keeping both your operating system and the app updated to the latest available versions.

Privacy

We take your privacy seriously. Any personal information collected through the app is handled in accordance with our Privacy Policy.

Contact Support

If you can’t find the answer you’re looking for, please contact our support team via the contact form page and include as much information as possible, including:

  • Your device model.
  • Your operating system version.
  • The version of the app you’re using.
  • A description of the issue.
  • Screenshots or screen recordings (if applicable).
  • The steps you took before the problem occurred.

Providing this information helps us investigate and resolve issues more quickly.

Response Times

We aim to respond to all support requests within 1–2 business days. More complex issues may take longer to investigate, but we’ll keep you updated on our progress.

Thank you for using our app.